Patient Self-Service Kiosks Market Dynamics, Forecast, Analysis and Supply Demand 2016-2026


Kiosk is a terminal which allows entry and display of information through a computer. Kiosks include specialized software and hardware intended within a public exhibit that offers access to information and applications for education, commerce, communication and entertainment. The patient self-service kiosks are available at hospitals, clinics, medical centers which permit patients to do daily activities such as check-in for their booked appointments, update their personal demographics and to cut-down the time required to interact with a registration clerk. Kiosks allow patients to make co-pay and to collect their payment. The patient kiosks are deployed by hospitals into ambulatory and emergency departments. The patient self-service kiosks offer benefits such as improvements in data quality, decrease in workload, steadiness in registration procedures and improvement in patient experience. Due to a cut-down in the patients’ waiting time and increase in patient’s experience, the patient self-service kiosks market is anticipated to grow at a healthy CAGR during the forecast period.

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Patient Self-Service Kiosks Market: Drivers and Restraints

The drivers of the patient self-service kiosks market are enhanced patient experiences, improved patient services, improved marketing activities like product advertisement & promotion and consumer behavior analysis, and enhanced efficiency of kiosks.

Some restraints which are hindering the growth of patient self-service kiosks market are, high initial cost of the interactive kiosk, time to time maintenance of the interactive kiosk, government regulations in its installation, and rising cybercrime as well as security issues.

Patient Self-Service Kiosks Market: Segmentation

Patient Self-Service Kiosks Market, by Product type

  • Freestanding kiosks
  • Wall-mounted kiosks
  • Countertop kiosks
  • Mobile kiosks

Patient Self-Service Kiosks Market, by Component

  • Data entry
  • Touchscreens
  • Barcode readers (QR, 1 and 2 D barcode readers)
  • Keyboard and Trackball
  • Electronic number pad
  • Audio speakers
  • Electronic signature pad
  • Printer
  • Point-Of-Sales (POS)
  • Laser printers
  • Kiosk thermal printers
  • Cash transaction components
  • Debit and Credit Card readers
  • Cash acceptors and recyclers (Bill and Coin)
  • Magnetic stripe and Chip (EMV)/Optical card scanner

Patient Self-Service Kiosks Market, by End User

  • Hospitals
  • Clinics
  • Medical Centres

Patient Self-Service Kiosks Market, by Applications

  • Patient self-check-in
  • New-patient registration
  • Way finding assistance
  • Hospital directory
  • Update and verification of patient demographics
  • Multiple language support
  • Prescription refill ordering
  • Collection of co-payments and outstanding balances
  • Other Applications (Consent forms, Facility directions, Visitor management, Alert notification, Basic screening/patient questionnaire, Patient satisfaction surveys, Confirmation of reason for visit, Future appointment scheduling, Patient checkout)

Patient Self-Service Kiosks Market: Overview

Globally, the patient self-service kiosks market is gaining popularity and establishing an innovative electronic system for marketing of products and services.

Patient Self-Service Kiosks Market: Regional Outlook

A region level segmentation is completed for patient self-service kiosks market that covers

  • North America
  • Latin America
  • Eastern Europe
  • Western Europe
  • Asia Pacific Excluding Japan (APEJ)
  • Japan
  • Middle East & Africa (MEA)

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Globally, the APEJ region is expected to lead in the patient self-service kiosks market in terms of value due to rising popularity and adoption of patient self-service kiosks in various industries, followed by North America and Western Europe.

Patient Self-Service Kiosks Market: Key players

The prominent players operating in patient self-service kiosks market are, International Business Machines Corporation (IBM) Corp., Clearwave Corporation, PFU-Fujitsu, SlabbKiosks, KIOSK Information Systems Inc., Phoenix Kiosk Inc., RedyRef Interactive Kiosks, EMBROSS Group Pty Ltd., NCR Corp., Meridian Kiosks LLC and Wincor Nixdorf Ag.


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